Terms of service

OVERVIEW
Welcome to Etern Store! The terms "we", "us" and "our" refer to Etern Store. Etern Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Etern Store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use our Services.

SECTION 1 - MEDICAL AND HEALTH DISCLAIMER
Our products are intended for general wellness and personal care purposes only. Etern Store does not provide medical advice, diagnosis, or treatment. The products offered are not medical devices and should not be used as a substitute for professional medical consultation. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Reliance on any information provided by Etern Store is solely at your own risk.

SECTION 2 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 3 - OUR PRODUCTS 
We make every effort to display product colors and images accurately. However, we cannot guarantee that your device’s display will be accurate. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 4 - ORDERS AND BILLING
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you via the email provided at the time the order was made. You represent and warrant that your purchases are for personal use only and not for commercial resale.

SECTION 5 - SHIPPING AND DELIVERY
Shipping times are estimates and are not guaranteed. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. Please refer to our Shipping Policy for details on our delivery timeframes and guarantees.

SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including text, graphics, logos, and images, is the property of Etern Store or its content suppliers and is protected by international copyright laws. You may use the Services for personal, non-commercial use only.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS 
We may provide access to third-party tools (such as ParcelPanel for tracking) "as is" without any warranties. We are not liable for any harm or damages related to your use of third-party websites or services.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
You acknowledge that Shopify provides the platform for our store but is not responsible for any aspect of sales between you and Etern Store. You expressly release Shopify from all liabilities arising from your transactions with us.

SECTION 9 - PROHIBITED USES
You may not use the Services for any unlawful purpose, to infringe upon intellectual property rights, or to transmit malicious code. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 10 - AGENTS AND AI TOOLS
No software agent or AI tool may access or interact with our Services unless it identifies itself in the HTTP/HTTPS request as "Agent/[agent name]" and does not obfuscate its identity or bypass security measures like CAPTCHAs.

SECTION 11 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, Etern Store SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY OF THE SERVICES OR PRODUCTS PROCURED USING THE SERVICES.

SECTION 12 - INDEMNIFICATION
You agree to indemnify and hold harmless Etern Store and Shopify from any claim or demand made by any third party due to your breach of these Terms of Service.

SECTION 13 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

SECTION 14 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@etern.store.

Operational Support:
Monday – Friday
9:00 AM – 6:00 PM (CET)
3:00 AM – 12:00 PM (EST)