Privacy policy

Last updated: May 7, 2026

This Privacy Policy describes how Etern Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Contact Information: Name, shipping address, billing address, payment information (processed securely via Shopify Payments), email address, and phone number.
  • Order Information: Items purchased, transaction totals, and payment confirmation.
  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, and search terms.

2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Fulfillment Partners: As a curated marketplace, we share your shipping details with our trusted suppliers (via Syncee) and delivery carriers to ensure your order reaches you.
  • Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or other lawful request for information.

4. Cookies
We use cookies to improve your browsing experience, remember your shopping cart items, and analyze site traffic. You can control and manage cookies through your browser settings.

5. Your Rights

  • GDPR (EEA Residents): If you are a resident of the European Economic Area, you have the right to access the Personal Information we hold about you and to ask that it be corrected, updated, or erased.
  • CCPA/CPRA (California Residents): If you are a resident of California, you have the right to access your Personal Information, to port it to a new service, and to ask for its deletion.

To exercise these rights, please contact us at support@etern.store.

6. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Contact
For more information about our privacy practices, or if you have questions, please contact our team at support@etern.store.

Operational Support:
Monday – Friday
9:00 AM – 6:00 PM (CET)
3:00 AM – 12:00 PM (EST)